General & Philosophy
What does "A to Zen" mean?
It represents our commitment to handling the entire “A to Z” of cleaning tasks so that you can achieve a state of “Zen”—a peaceful, clean, and harmonious environment. We handle the chaos; you enjoy the calm.
Are you insured and bonded?
Yes. For your peace of mind and ours, A to Zen is fully insured and bonded. We take professional standards seriously and prioritize the safety and security of your property.
What areas do you serve?
We proudly provide premium residential and commercial services across the Greater Lansing and Grand Rapids areas, including their surrounding communities.
Residential Services
Do I need to be home during the cleaning?
Not at all. Many of our clients provide a key or entry code. We treat your home with the utmost respect and discretion, whether you are there or out enjoying your day.
How many cleaners will be in my home?
Maintenance cleanings are typically completed by one cleaner, while deep cleanings may require a team of one to three cleaners depending on the scope of work.
How do I prepare for my cleanings?
To help us provide the most thorough cleaning possible, we recommend picking up personal items and light clutter when you’re able. However, we understand that life with kids and busy schedules doesn’t always allow for that. Our team is experienced in working around everyday household items and will clean surfaces carefully, including moving smaller items as needed and placing them back after dusting or cleaning.
Will I have the same cleaner each time?
We do our best to send the same cleaner each time, but occasional changes may happen due to things like illness or school schedules.
Will I have the same time and day?
Yes, we will do our best to schedule your recurring cleaning for the same day and time each visit. Occasionally, schedules may need to change due to holidays, staffing, weather, or other circumstances, but we will always communicate any adjustments with you in advance.
Are your cleaning products pet-safe?
Absolutely. We know that comfort isn’t just for people. We utilize mindful, effective cleaning solutions that are safe for your furry family members and gentle on your home’s surfaces.
How do you handle homes with pets?
We love pets! Our team is trained to work around your four-legged friends. We just ask that you let us know if your pet has any specific anxieties or if there are rooms they aren’t allowed in.
What is included in a "Deep Reset"?
Our Deep Reset is a top-to-bottom refresh. It includes everything in a standard clean plus detailed attention to baseboards, door frames, vent covers, light switches, and those “hidden” dust zones behind furniture.
Do I have to sign a contract?
No. Residential services are flexible and can be scheduled as needed, while commercial cleanings require a signed agreement to ensure consistent service and expectations.
What if I have a concern about my cleaning?
Your satisfaction is important to us. If anything was missed, simply reach out and we’ll return within 24 hours to make it right.
Commercial Services
Can you clean outside of business hours?
Yes. We understand that a clean workspace shouldn’t interrupt your workflow. We offer flexible scheduling, including evening and weekend hours, to ensure your office is reset and ready for the next business day.
Do you provide your own equipment and supplies?
We do. A to Zen arrives fully equipped with professional-grade vacuums, microfibers, and solutions. If your facility requires specific specialized products, we are happy to discuss incorporating those into your bespoke plan.
How do you handle security and keys for offices?
Security is a cornerstone of our commercial service. We have strict protocols for key management and alarm codes to ensure your facility remains secure from the moment we arrive until we lock up.
Is a contract required?
Yes. Commercial cleanings require a signed agreement to ensure consistent service and expectations.
Logistics & Payments
How do I get an estimate?
You can request a quote directly through our website! For residential jobs, we can often provide an estimate based on square footage. For commercial spaces, we typically schedule a brief walkthrough to provide a precise proposal.
What is your cancellation policy?
We value our team’s time and your schedule. We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling to avoid a service fee.
How do I pay for my services?
We aim to make the process as seamless as possible. We accept all major credit cards and offer automated billing options for our recurring clients.